For many years now, the internet has played a huge part in making or breaking a business in one way or another. For example, in today’s society it is not uncommon for a disgruntled customer to take to the internet to vent their anger or frustrations at the service they have received. For many of the clever companies, this meant reviewing and improving their customer service immediately. Sadly, some companies simply still do not care and this is obvious to see on the internet.

So where do we sit? Well, we like to think we are very clever (insert your own jokes here) and we know that our business is based solely on satisfied customers. If we didn’t want to spend our lives keeping customers happy, we would not be in this business.  With this in mind, we go above and beyond to help both our customers AND people who we have never and will never receive a penny from, who just want some help or advice.

We are so confident in our customer service that we opened our doors and asked to Trading Standards to come and look at what we are doing, how we operate and how we deal with our customers. Trading standards were very happy with how we operate and approve us under their ‘buy with confidence’ scheme.

Whenever someone does business with us, after the work is completed we send them two feedback forms in the post. One is filled in and sent back to us, so we can internally monitor (and improve if necessary) our customer service levels and the second is sent out on behalf of Trading Standards. This feedback form is sent directly to them without us seeing it. The results of that feedback is published online and you can see what people are saying about us by clicking on our page of the trading standards website, here

This year to coincide with the opening of our King’s Lynn office, we have also applied to Norfolk Trading Standards to be included in their ‘trusted trader’ scheme. This application has been sent in and is the process of being looked at further.

As mentioned at the start of this blog, the internet has opened the doors and welcomed feedback on anyone in business, but with that, it has also made people very cautious of companies and is a minefield for trying to work out who is a ‘cowboy’ and who is genuine. That is why at Inheritance Legal Services we are doing everything we can to show (along with many others) that true, hardworking businesses with customer service at the fore front of their mind, still exist and enjoy operating this way. The customer is always right… unless they say Southend United are a bad football team… in which case they are wrong.

-Ryan (supporting Southend United since birth)